Privacy Policy

vyzVoice S.A. (“vyzVoice”), a public limited company (« société anonyme ») established under the laws of the Grand-Duchy of Luxembourg, having its registered office at L-8399 Windhof, Rue de l’Industrie, 11, registered with the Luxembourg Trade and Companies Register under number B154866 (hereinafter the “vyzVoice”) is the developer and provider of a secure cloud platform for the internet of everything named Chorus.


This Privacy Policy applies whenever you make us of the vyzVoice internet access service (“the Services”).

The Services are provided by vyzVoice and consist primarily of the possibility to connect to a secure data platform delivering and end-to-end service from collection of raw data, the application of powerful, relevant analytics and presentation of results to help you to better manage your environment. vyzVoice’s technology aims at delivering accessible easy, affordable insights into your data. The services are more precisely described in the User Terms and Conditions.

vyzVoice is committed to safeguarding the privacy of visitors to its website.

This Privacy Policy discloses how vyzVoice collects, protects, uses and shares personal data gathered through the use of Services.

Please read the following Privacy Policy to understand how your information will be treated. This Privacy Policy may vary from time to time so please check it regularly. Any significant changes to this Privacy Policy will be clearly indicated on our home page.

  1. Categories of Personal Data collected when using the Services

You are not required to provide any personal information on the public areas of this website. However, you may choose to do so by completing the application forms on various sections of our website, including:

  • Contacts / newsletters;
  • Request a demo;
  • Request a quote;
  • Become a reseller; and
  • Careers options.

vyzVoice collects your personal data in the provision of the Services on the basis of the Declaration of Consent to comply with relevant regulations and/or laws. Your personal data is collected, processed and used by vyzVoice pursuant to the Declaration of Consent and this Privacy Policy. The personal data handled by vyzVoice encompasses the following information:

  1. Personal data related to you, i.e:
  • Name and Surname;
  • Phone number;
  • Email address;
  • Company;

(If relevant in the future):

  • Subscriber ID;
  • Identification of the vyzVoice Zone where the user registered for the first time;
  • Password;
  • Activation code;
  • Log of acceptance of legal terms;
  • Mobile telephone number;
  • Selection of language;
  • Postal Code, city and country.
  1. Personal data related to the use (traffic data):
  • The IP address;
  • Data on when you register and use the Services and for how long;
  • Location of the vyzVoice Zone you connect to, and;
  • Data regarding contractual or compliance infringements as well as data required to protect the system (e.g. data as attacks, attempts to gain unauthorised access) and data which are required to be processed to comply with legal and regulatory obligations.
  1. Surfing Data:
  • Cookies, data entered in web forms or submitted as URL parameters, URLs and content of unprotected browsing activity, time of your connections;
  • User’s web browser information i.e. operating system and device.

For sections A), B), C), all personal data, expect profiling data, will be collected via the connection between your device (smart phone, tablet, laptop…) and vyzVoice web services.

  1. Profiling Data
  • User marketing profiles will be created and stored;
  • Advertisements sent to you as the basis of data;
  • Information you provided via vyzVoice Community online chats/surveys.

Profiling Data derive from the analysis of personal data collected.

  1. Aggregate Data Collected

Aggregate data is data that does neither identify you nor can identify you, nor can be linked to you i.e. navigational data.

  1. Sensitive Personal Data

vyzVoice does not collect, process sensitive data i.e. religious or philosophical beliefs, health or sex life, racial or ethnic origins, political opinions.

  1. Use of these information

vyzVoice will only use your personal data provided to us on the sections of the website in order to process the relevant application forms. Please see Privacy Policy for more information.

  1. Transfer of Personal Data

Upon specific consent, vyzVoice may transfer personal data to third parties within the EU. If data transfer involves countries which do not ensure an adequate level of protection, vyzVoice will implement adequate measures in the EU in compliance with the standards.

  1. Cookies

vyzVoice use cookies on our website. For further details, see our Cookie Policy.

  1. Right to object to Direct Marketing

If you wish vyzVoice to cease processing your personal data and contacting you for direct marketing purposes, we will deactivate your account after you send an email to:

  1. Security

vyzVoice has implemented up-to-date data storage and security measures to protect your personal data from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. All our employees and any third parties are subject to confidentiality policy.

vyzVoice will not make your personal data available to the general public and safeguards your personal data by implementing recognized industry standard practices and policies infrastructure and tools.

  1. Right of Access, Rectification and Erasure

You have the right to access to your personal data collected and processed by vyzVoice and to have any inaccurate information about you rectified.

To exercise these rights, please send a written and signed request with copy of ID card to vyzVoice at the address referred below.

  1. Contact information

If you have a question in relation to this Privacy Policy, please contact us.

All email messages sent to and from vyzVoice may be monitored to ensure compliance with internal policies and to protect our business.